We have received nothing but excellent service, from the Saturday staff, to Margaret in sales, even the fabric sample company. Thank you all.Could not be happier with the bed we have received; its the highest quality craftmans ship. Its stunning. Very high quality product.We absolutly love it!Delivery was within the specified time, and delvered by really helpful, friendly staff.To Lee and all his staff who made this wonderful bed, many thanks.You are all very skilled.Can not recomend more highly.
Wonderful service Perfect quality
Bed is lovely. Delivery service shocking and The English Bed Company take no accountability for this. The delivery company put you under pressure to sign disclaimers and then when you notice damage to your property within an hour of them leaving there is no way to claim. The delivery drivers can assemble the bed without the disclaimer being signed, so Id say dont sign it, just in case they damage your house.
I have never given any company a 1 star before...if I could no stars I would. I ordered what I thought was my dream bed in lovely cool grey velvet, it arrived as quoted 8 weeks only to be the wrong colour as it was Lavender and with no slats. The delivery team made me a makeshift plinth so I could use the bed at least. I was promised the bed would be corrected in colour but I had to wait another 8 weeks. I was also promised that the new slats would follow with a 2nd delivery team immediately. Slats arrived after weeks of chasing, they arrived unbooked and no team to sort out the bed, so I decided to wait for the correct bed to arrive...and it arrived about 10 weeks later at 9pm at night and still in the wrong colour...shockingly in the same colour as the 1st bed..officially called Heather!! The 1st bed we had dismantled to be ready to the new installation due to the late ETA of the replacement. Pure frustration! I emailed and phoned, of which no one would call me back, when I did get through I was told the colour I had selected from the swatches they sent me was now discontinued...I had to demand compensation of which I have now had though barely a token gesture (even on that I had to chase and I am still waiting on the email to say it was done though it appears on my statement now) ...additionally at no point did the manager speak to me or their staff apologise for the issues and leaving me with a bed that is Lavender. There are similar beds, even at cheaper prices on the market. All I am thankful is that I bought my mattress from Benson Beds, it arrived in days, on time and the correct colour plus they kindly gave a couple of mattress protectors and free delivery! They even followed up to ensure all went smoothly...
the bed is made to a very high standard and mattress very comfortable too. We purchased an Austen King size bed with storage underneath. The storage is very useful. The delivery took a little longer than we were expecting, but on the whole I am very pleased with the service we received
The English Bed Company is a UK Furniture Store based in Salford, North West England. The English Bed Company is located at Newbury House, Ford Ln, Salford M6 6PD, UK.
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